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Shipping & Returns

 

SHIPPING

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us, send us an email at edison@holyponics.com

SHIPPING - OUTSIDE OF US

Reach out to us and we will be happy to provide you with a quote so you know how much shipping cost to expect. Email us at edison@holyponics.com

 

RETURNS

The customer is responsible for return shipping charges when returning an item(s). 

Request return shipping information before returning any merchandise. Email us at edison@holyponics.com before returning any items and items sent back without authorization may not be refundable.

To be eligible for a refund, your item must be: Unused in the original packaging and in the same condition that you received it or in like new condition and free of wear. All parts must be present when returned.

All brands: Only one item may be returnable. 

Return Lengths

Our return policy depends on the brand , because the lights are sent back to the supplier/manufacturer, not to us. Therefore, we, and the customer are subject to their policies. 

When purchasing your product(s), you agree to the return policies below and the suppliers/manufacturers' return policy/terms/conditions which are listed on their website. For brands not listed below, contact us to confirm the return lengths and restocking fees. 

  • Amare: No returns
  • Black Dog LED: 90 days 
  • California Lightworks: 90 days
  • ChilLED Tech: No returns
  • Crecer: 30 days
  • Grower's Choice: Contact us
  • Gorilla Grow Tent: 30 days
  • Green Sunshine Company: 100% refund & free return shipping within 30 days, 120 day return policy w/ 15% restock fee
  • Kind LED: 30 days for bar lights. 90 days for K3 and K5
  • Mars Hydro Lights and Tents: No returns
  • TotalGrow: 90 days
  • Viparspectra: 30 days
  • Brands not listed above: No returns or contact us for exact return lengths and restocking fees

Defective/incorrect items

If you receive a defective or incorrect product, we got you covered. We will pay for the return shipping costs as well as pay for getting the product to you. Our company will not pay the return shipping charges for more than one product if the product was sent back and not defective/incorrect. These shipping charges will be subject to the respective brand/companies prices and policy.

Restocking fees

A stocking fee (5% to 25%, depending on brand and subject to the manufacturer's policy) may apply if the item is returned. Also the restocking fee may also apply to returned orders that were processed through payments like PayPal. 

Returns outside of the return windows will not be refunded. Up to a 20% restocking fee may apply if an order is canceled before it ships. Once shipped, the items become subject to the return policy and restocking fees for that particular brand. Restocking fees and shipping fees will be charged to the customer if items were shipped, even if the customer did not claim the goods on the returned items.

Shipping fees charged to Holyponics may not be refundable to the customer.

Lost/stolen/damaged items

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. And ensure to let us know right away. 

Holyponics is not responsible for merchandise lost/stolen during or at delivery or damaged in transit. This is the responsibility of the courier. For lost/stolen/damaged items, a claim must be filed by the customer with the shipping courier. Please provide us with the claim number.

Warranties

After your purchase, the product is subject to the brand's warranty policy. These policies may be found on the original suppliers/manufacturers' website or by contacting them. The warranty time lengths are also listed on the product page on our website. If your product needs to be replaced or repaired, we will be on your side to help you get the best after-care of the brand you bought. 

Refunds

Once your return is received and inspected, we will send you an email to notify you about your refund.

If you are approved, your refund will be processed and you will be sent a confirmation. At this point, we do not have any control over the speed of the refund so please be patient. The bank or payment processing service may take up to 7 to 14 business days to transfer the funds back into your account. 

To receive your refund for returning a product that you were not satisfied with, send us a copy of the shipping receipt and we will reimburse you via PayPal.

International shipments: If we ship your light to your country and you fail to communicate with the shipping company to arrange receipt of your package, the shipping company will destroy your package and you will not be refunded from us. Also, we will not take the item back or reimburse you for the cost of the item or shipping.